Terms and ConditionsCopyright
All Web site design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, is Copyright (c) 2015 Kleio Asia, ALL RIGHTS RESERVED unless otherwise indicated. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Kleio Asia or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Kleio Asia is strictly prohibited.Third Party Content
Kleio Asia may provide content of third parties, including without limitation, customer blogs, commentaries, and links to thirds party sites, ("Third Party Content") as a service to those interested in this information. Kleio Asia does not monitor, approve or have any control over any Third Party Content. Kleio Asia does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content. Kleio Asia is not responsible for updating or reviewing Third Party Content. You use Third Party Content at your own risk.Trademarks
kleio.asia, Kleio Asia, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Kleio Asia and may not be used in connection with any product or service that is not offered by Kleio Asia in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kleio Asia. All other trademarks, product names and company names or logos, if any, cited herein are the property of their respective owners.Disclaimer
KlEIO ASIA IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, KlEIO ASIA DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, KlEIO ASIA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Returns will be subject to our general return policy.
KlEIO ASIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.Our Address
KLEIO ASIA (002446683-X) 1-5 Saville @ Melawati, Desa Melawati 53100 Kuala Lumpur MalaysiaColor Information
While Kleio Asia has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.Cancellation Policy
We reserve the right to cancel any order at any time. Full refunds will be provided for any cancelled orders.Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.Comments, Feedback and Other Submissions
kleio.asia welcomes your comments and feedback regarding this Web site, and Kleio products and services. Any information, materials, suggestions, ideas or comments sent to kleio.asia will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting kleio.asia an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, Kleio Asia will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.
Cancellations & Returns
CancellationsCan I cancel or change my order?
You may cancel or change your order if it has not been shipped yet.How can I cancel or change my order?
To cancel your order, please contact customer service.
We can only accept your cancellation request once we have confirmed that the order has not been shipped yet. We will then contact you by email.What happens after I have cancelled my order?
Once your order cancellation has been reviewed and approved, you will be eligible for a full refund in store credit. See the section on "Returns and refunds" for more details.
Returns and refundsWhat is the return policy?
Most orders can be returned within 14 calendar days after delivery if they are incorrect, damaged, or defective:
Incorrect: The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
Damaged: The item is found already damaged at time of delivery.
Defective: The product does not function as described by the manufacturer's or merchant's specifications.
Any item must meet the following conditions to be returned:
- The item must be shipped back to us within 14 calendar days after delivery (as evidenced by the postal stamp).
- Item must be accompanied by a Return Sheet, which should be obtained from Customer Service and printed.
- Item must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must not have been used or installed.
- All securely sealed items must not be opened, especially electronic items (unless our experts can ascertain that they were found defective at the time of opening).
- Items purchased as part of a set or multi-item pack must be returned as a whole set.
If the order is eligible for return as described above, you will be eligible for a refund or a Store Credit for the full value of the returned items, as well as the additional postal costs incurred by you to return the item to us.Can I return a damaged or defective product more than 14 calendar days after delivery?
If the item is covered by the manufacturer's warranty, you may contact the relevant warranty center for assistance. Please refer to the warranty card included in the package.
Refunds and ReplacementsHow do I get a Return or Replacement?
When you apply for a return, you will be asked how you would like to be compensated.
Depending on how you paid for the item, you will be offered various modes of refund and may be required to enter additional information.
Depending on how you paid for the item, you will be offered various modes of refund, which will take between 1 and 15 working days depending on our partner banks.
- Credit card, debit card : 10-15 working days
- Online banking : 4-6 working days