Shipping & Delivery
Shipping & DeliveryHow much will I pay for shipping and delivery?
The shipping and delivery charges will be displayed in your final order summary, just before you click to authorize the payment of your order.
DeliveryWhen will I receive my order?
On each product description page, you can see the estimated delivery schedule of this particular product.
Most products can be delivered in 1 to 6 business days to major cities in Malaysia, while delivery to areas outside large city centers and delivery to East Malaysia can take 3 to 10 business days.
Once you have placed an order, you will receive an Order Summary email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.
If you are a registered customer, at any time, you can check the status of your order online at any time. Please sign in with your email address and password, and click on 'My Orders'.I have ordered several products, will they be delivered in a single time or will it take several deliveries?
It depends on the location where these products are fulfilled from. When you order several products in a single transaction, these products may be currently stored at different locations domestically and internationally. Consequently, their delivery schedule could be different.Can I choose the exact time of delivery?
It is not currently possible to choose the exact time of delivery.Will the delivery courier assemble / install my product?
Our courier partners are not allowed to assemble or install the products that you ordered, due to warranty restrictions.Do you deliver everywhere in Malaysia?
Most of the products offered by KLEIO can be delivered anywhere in Malaysia.
However, a few products can only be delivered to Peninsula Malaysia.Do you deliver outside of Malaysia?
At the moment, we only accept orders for delivery within Malaysia.What happens if I am not at home when the courier is here to deliver?
If you are not at home but someone else is at home, you may ask this person to take delivery of the order on your behalf. Please make sure that this person has your ID, his or her ID, as well as dated and signed letter of authorization from you indicating that you authorize this person to take delivery of your KLEIO order on your behalf.
Whenever our courier partners attempt a delivery but there is no one at home, they leave a card in your mailbox or under the door. Please contact the phone number listed on this card to discuss alternative delivery and pick up options in your area.Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. Once your order is placed, you cannot change the delivery address.Do you deliver to a PO Box address?
Not at this time.